Code of Conduct

DEFINE Coaching: Performance & Rehabilitation — Code of Conduct (Website)

Effective Date: 1st January 2026

Purpose

DEFINE Coaching: Performance & Rehabilitation exists to help people move, feel, and perform better through professional coaching, evidence-led rehabilitation, and a supportive training culture. This Code of Conduct applies to all members, clients, guests, and visitors across both the Performance Gym and the Rehabilitation Centre.

By entering the facility, booking a session, or using our services, you agree to follow this Code.

Where This Applies

This Code applies in:

Performance Areas: gym floor, rigs, free weights, cardio zones, classes, open gym, and any performance testing or training sessions.
Rehabilitation Areas: consultation/treatment rooms, rehab training zones, waiting/reception areas, and any rehab-led sessions (1:1 or small group).
Facility-Wide Areas: reception, corridors, toilets, changing areas, entrances/exits, and parking behaviour that impacts others.

The DEFINE Standards (12 Rules)

1) Respect Everyone

Treat all members, staff, practitioners, and coaches with respect at all times.

Discrimination, harassment, intimidation, bullying, or aggressive behaviour is not tolerated.
Respect personal space and boundaries — especially in rehabilitation settings where privacy and comfort matter.

2) Arrive Ready

Be on time and prepared for your appointment or session.

Performance: late arrivals may need to modify the session or wait for coach direction to join safely.
Rehabilitation: arrive early enough to complete any pre-appointment steps (forms, check-in). Missed time may reduce treatment time.

3) Keep Personal Items Tidy

Personal belongings must be stored neatly and safely.

Bags, shoes, and loose items must be kept off walkways and away from active training areas.
Rehab spaces should remain calm and uncluttered for safety and professionalism.

4) Food & Drinks

No food on the gym floor or in treatment areas.
Closed-lid bottles only in training spaces.
Please follow any staff instructions around hygiene-sensitive areas.

5) Clean Your Equipment

Clean equipment immediately after use.

Wipe down benches, machines, mats, rigs, and cardio equipment.
In rehabilitation areas, follow practitioner guidance for hygiene protocols and equipment handling.

6) Return Equipment

Re-rack weights and return all equipment to the correct location

Leaving equipment out creates hazards and disrupts other sessions.
Rehab equipment must be returned and reset as directed to support client safety and scheduling.

7) Listen to Coaches & Practitioners

Follow the instructions of DEFINE staff at all times.

Performance: coaching direction is for safety, progression, and session quality.
Rehabilitation: practitioner instruction is essential for clinical safety and effective recovery.

If you’re unsure about a movement, load, or modification — ask.

8) Train With Purpose

Stay focused and aware of your surroundings.

Limit phone use during sessions unless necessary.
Avoid walking through active lifting or movement lanes.
Respect the tone of rehabilitation spaces (quiet, calm, private).

9) Use Equipment Properly

Use equipment only as intended and within your capacity.

Do not attempt heavy lifts, complex skills, or risky progressions without appropriate readiness and control.
Dropping or throwing equipment is only permitted where appropriate and when coached.
Any unsafe use may result in immediate instruction to stop.

10) Stay Safe & Speak Up Early

Safety is non-negotiable.

If you feel unwell, dizzy, or injured, stop and notify a coach/practitioner immediately.
Report damaged equipment, hazards, or unsafe behaviour straight away.
Follow all facility safety signage, spacing guidance, and staff instructions.

11) Support the Community

We protect the culture together.

Encourage others and share space respectfully.
Be considerate with equipment availability and training time.
Everyone’s journey is different — keep the environment supportive and inclusive.

12) Define Yourself

Take ownership of your standards and effort.

Show up consistently, respect the process, and value progress over ego.
Your attitude contributes to the quality of the space for everyone

Privacy, Filming, and Confidentiality (Facility-Wide)

Because DEFINE includes a Rehabilitation Centre, privacy is essential.

Do not film or photograph in rehab areas at any time.
In performance areas, filming is allowed only if it does not disrupt sessions and does not capture other people without their clear consent.
Staff may restrict filming at any time (busy classes, safety concerns, privacy reasons).

Appropriate Behaviour and Language

Abusive, threatening, or sexually inappropriate language or behaviour will result in immediate action.
We do not tolerate behaviour that makes others feel unsafe, unwelcome, or judged.

Health & Safety Expectations

Wear appropriate training attire and closed-toe footwear in performance areas unless otherwise instructed.
Follow return-to-train guidance and load management plans if you are under rehab care.
You are responsible for working within safe limits and communicating concerns early.

Enforcement

If this Code is breached, DEFINE may take any of the following actions depending on severity:

verbal reminder or formal warning
session termination (you may be asked to leave immediately)
temporary suspension of acces
termination of membership / service access at management discretion

Serious breaches (harassment, aggression, unsafe conduct, privacy violations in rehab areas) may result in immediate removal and further action.

Reporting a Concern

If you have a concern or experience behaviour that violates this Code:

Speak to the coach/practitioner on duty, or
Contact management via the website contact page / reception team.

We take reports seriously and aim to handle them professionally, fairly, and confidentially.

DEFINE COACHING: Performance & Rehabilitation