Terms & Conditions

DEFINE Coaching: Performance & Rehabilitation TERMS & CONDITIONS

Last Updated: December 1st 2025

1. Introduction

Welcome to DEFINE Coaching: Performance & Rehabilitation (“we”, “our”, “us”). DEFINE Coaching is the trading name of SPC PHYSIO CARE.

By purchasing a membership, subscription, service, or digital product, you agree to these Terms & Conditions. Please read them carefully. Your continued use of our services constitutes acceptance of the most recent version.

2. Membership Types & Billing

2.1 Auto-Renewal

All memberships renew automatically at the end of each billing cycle unless cancelled through your online account before the renewal date.

2.2 Billing Cycles

Monthly Memberships: Renew every 30 days
3-Month Memberships: Billed as one 3-month block
6-Month Memberships: Billed as one 6-month block

2.3 Early Cancellation of Multi-Month Memberships

Early cancellation is allowed only if the next month has not started.

If cancellation occurs:

6-Month → 3-Month recalculation:

Past months recalculated at the 3-month membership price. Refund issued for the difference.

3-Month → 1-Month recalculation:

Past months recalculated at the monthly rate. Refund issued for the difference.

2.4 No Cooling-Off Period

Memberships do not include a 7-day cooling-off period. Instead, customers may use the freeze option once per membership (Section 3).

3. Membership Freeze Policy

3.1 Eligibility

One freeze is permitted per purchased membership cycle.

3.2 Duration

Minimum: 7 days
Maximum:
- 30 days for Monthly and 3-Month memberships
- 60 days for 6-Month memberships

Freezes cannot be back-dated.

4. Subscription Services (Recurring Online Purchases)

4.1 Auto-Renewal

All recurring online subscriptions will auto-renew until cancelled via your online profile.

4.2 Refunds After Renewal

Refunds are considered on a case-by-case basis, provided the service has not been used after renewal.

No refunds are issued if the product or facility has been accessed.

5. Payment Failures

If a payment fails, access to the gym, classes, and digital services is immediately suspended on the renewal date. Access resumes automatically once payment is completed.

6. Age Requirements & Facility Access

Minimum age for independent training: 16 years old
Under 16s may enter only with a paying adult, who assumes full responsibility for their safety, conduct, and supervision.

7. Health & Safety

7.1 Health Declaration

Users confirm they are medically fit for physical activity and must disclose relevant injuries or limitations.

7.2 Medical Disclaimer

Our physiotherapists:

Work within their licensed scope of practice
Do not diagnose medical conditions outside their field
Are not a replacement for medical doctors

All training is undertaken at your own risk.

8. Facility Code of Conduct

All members agree to:

Respect people, equipment, and facility property
Return equipment to its proper place
Wipe down equipment after use
Follow staff and coach instructions
Avoid harassment or unsafe behaviour
Wear appropriate training clothing and footwear
Supervise children at all times (where applicable)
Avoid unauthorised personal training inside the facility

Violation may result in suspension or termination without refund.

9. Booking, Late Cancellation & No-Shows

(If applicable)

Classes must be cancelled within the specified window.
Late cancellations or no-shows may incur fees.
Repeated abuse may result in temporary suspension.

10. Digital Products

Digital products are:

Non-refundable
Downloadable for personal use only
Provided with lifetime access, unless otherwise stated

Sharing, distributing, or reselling digital content is prohibited.

11. Behaviour Violations

We reserve the right to:

Suspend
Restrict
Terminate access

…for unsafe behaviour, misconduct, non-payment, harassment, or violation of policies.

12. Updates to These Terms

We may update this policy when needed. Continued use of our services indicates acceptance of any changes.

DEFINE COACHING: Performance & Rehabilitation